Breakfasts were outstanding, staff really helpful and location was brilliant
shower not brilliant bed not really comfy
The staff went out of the way
excellent staff and bar areas. breakfast included an English option
fitness centre too small and had to be booked.
The room was nice and warm. I like the coffee and milk in the room.
The room was not cleaned one day until very late. Also the tissues for not replaced. The number Of tour operators that you deal with was too small. I was told was only two and I was not impressed with Cracow tours. Also, two of the clerks did not tell me about a bus to the airport that a third one did, despite my having. Asked.
The rooms were very comfortable and the food in the restaurant very good!
They didn't come in to clean out room so we had to ask for extra coffee and water. However when we asked they provided it very quickly which was excellent
Everyone very helpful and extremely clean
Superb staff, easy check in, awesome room with view, spacious room and comfortable bed, good hot and cold breakfast buffet, great location, would definitely recommend to family and friends
Nice higher standard, clean rooms with possibility of having a coffee and tea in the room. Wellness availability is a added value.
Parking is across the street infront of Sheraton Hotel, infront of Kossak is only public parking where coins are necessary.
Confort and clean and very good price
Poor tv chanels
Brilliant location, very friendly and helpful staff. Hotel was lovely we even stayed an extra night! Loved the views from the roof top bar/terrace. Overall a very pleasant experience, we'll definitely be returning.
the view from the bed room and the restaurant terrace
nothing
We stayed in a suite which had superb views to the river and castle and was very comfortable. The staff were very welcoming and helpful,we arrived at the hotel early and were able to get straight into our room. The breakfast was good with plenty of choice.
Limited English speaking channels on TV,only bbc World news and Eurosport.
Friendly Staff, Clean Hotel and Rooms. Cental Location. Staff speak very good English.
All the facilities were good. The ground floor restaurant was impressive - excellent breakfast and first class Polish dinner cuisine (we didn't have time to try the roof-top restaurant). The best thing was the immense helpfulness of the staff in recovering our lost luggage!
the room was excellent, almost 5-star quality.
Fabulous location with easy access to Wawel castle and the old town. Comfortable, clean rooms.
We booked superior rooms with views over the Vista river and the Wawel Castle - absolutely excellent and probably the best rooms in the hotel. The staff were friendly, professional and made our stay absolutely wonderful. The food and views from the roof garden are second to none and the cleanliness was first class.
Great location near the old city. Dining in the roof top restaurant is a must especially at night with views of the old city lit up.
The resturant on the top of the roof has the best view of Krakaow
amazing views, good food and drinks, great location, very friendly and informative staff that spoke very good english.
cannot fault my stay. just not long enough and cant wait to go back
The room view for only last nights stay
Being charged extra for room with a view as requested and having to wait 4 hours after arrival for a room.
Hotel is well located to visit center;which is reacheable in less than 10 minutes by feet. Nice view to castle
nothing - but if I have to indicate something - then I missed a small balcon in my room
great rooftop patio, excellent location in town
somewhat pricey (but Krakow is relatively pricier)
The staff were very friendly and helpful, very informative. The restaurants were very good and the breakfast buffet plentiful. Rooms were cery clean. Nice location easy walk to the centre.
Very comfortable hotel in a good location.
Roof terrace which served free coffee for guest immediately after breakfast finishes. A perfect start to a days sightseeing. Some rooms overlooked the river and Wawel castle
Roof terrace was closed for 2 of the nights we were there (private functions) 10/15 min walk to main square
The location was perfect with nice views from the castle facing bedrooms
The choice of TV channels was very limited.
Location, Staff, Amenities, Breakfasts
The fact that after booking a tour for us, (their selection) they wouldn't let us charge it to our room, or permit us to pay for it by credit card
We only booked this Hotel because it had a roof top bar. However, when we arrived, we were told we could not use the roof top bar because they had a wedding and birthday celebrations that weekend. I would not have stayed at this hotel otherwise. We have been mis-sold a product that we paid for and could NOT use- staff did not want to compensate us in any way. Other residents were also upset about this non use of roof bar for residents. Tottally unacceptable!!
Excellent food and reception staff most helpful. Lovely setting and convenient to facilities.
Restaurant staff sometimes a little disorganised
The rooms and bath facilities were very modern and clean. The food at the restaurants was fabulous and the price very reasonable.
Nothing.
Roof top restaurant served very nice food
No carpark
We were upgraded to an apartment which was really lovely. Great restaurant and beautiful view of the castle.
We were told that breakfast was included when we arrived. On entering the breakfast room we were told that it was not included. After apparent clarification with reception we were told ok. After breakfast we were asked to go to reception where we were then asked to pay. This was embarassing.
The hotel was set in a great locationfor the city centre. It was very clean breakfast very good and the staff exceptional. I would certainly use the hotel again.
location breakfast
Comfortable, spacious room. Breakfast buffet. Location of hotel, which has a good view of Krakow Castle, is near a tram stop and is within easy walking distance of the old town centre.
Limited parking area. Small reception.
Great location
Loud AC in the room
Everything about the hotel, clean, friendly, good rooms fantastic roof terrace lovely view
There as nothing we didn't like, we traveled with another couple and they say the same
Excellent location near square and castle Lovely young and friendly staff Breakfast very good Great views from apartment,but best of all the 7th floor restaurant with views over the river.we don't usually eat in hotels because the food isn't good ,but the food was excellent .Would definitely recommend and would rate it a 10. Thank you booking,com and hotel Kossak
Nothing at all
Friendly staff ,spotless ,great food ,
Nothing
The staff could not be more helpful
Great hotel, comfortable room with fantastic view of the castle. Good value meals in the restaurant.
The views from the resteraunt are wonderful. The food was the best we have enjoyed in a long time
Food was excellent value and beautifully presented. Restaurant has beautiful views of the castle and river. Staff very helpful. Room comfortable and had everything we needed. Clean.
We liked the comfort of our room and the friendliness of the staff.The breakfast was excellent and on Sunday morning we loved having breakfast on the 7th floor
Perfect location for a city break in Krakow, helpful reception staff, great value 2 for 1 cocktails during happy 2 hours!! Good varied buffet breakfast. Plenty of shampoo etc in bathroom. Upgraded to a superior room with lovely view of Castle.
Only thing was the weather, we had lots of snow, and don't visit the city during Easter weekend as its shut!! Avoid Easter Sunday and Monday anyway.
Everything about the hotel was great. From my room which I stayed to the facilities and of course the very nice and tasty breakfast buffet
The only negative was my bedroom's mattress which it was quite soft for my liking. Other than that everything else was great. I would definitely stay there again and would recommend to anyone that intent to visit Krakow
Great Hotel, very helpful staff, really clean and tidy, very comfortable, great food, not too expensive
Everything excellent location
Sheer perfection in every way. Couldn't fault the hotel for anything.
They fact that some funds are being held from my account even though I have paid the full amount. Very frustrating as this seems to always happen with letsbookhotel.com
